FAQs2023-01-24T12:04:20-10:00
Are Naris products all natural?2023-01-09T17:25:24-10:00

Although there is no formal definition of “all natural cosmetics” from the FDA, most experts would agree that natural skincare products are products that are free of synthetic fragrances, dyes, parabens, sulfates and phthalates. NARIS is committed to natural ingredients and has created many original ingredients. We also place the highest priority on safety, and were one of the first to implement fragrance-free, mineral oil-free, tar pigment-free and now most of our skin care products are also ethyl alcohol-free and paraben-free.

Are there preservatives in Naris products?2023-01-19T12:06:02-10:00

There are minimal preservatives in Naris products. Naris strictly pursues and maintains an attitude of the highest standard of customer safety and satisfaction in their products”, which means pursuing effectiveness and safety. Natural ingredient is a means of achieving our goal.  A product made of 100% natural ingredients, does not necessarily mean that it provides the best effectiveness and safety.

Basically, natural ingredients are safe and tender to the skin, but also there are some exceptions. For example, it may be short shelf life, poor effectiveness, uncomfortable texture or feeling of usage, etc. Naris cosmetics have always and will keep seeking the best balance of safe and effective products while using natural products as much as possible. Purified (well-refined) ingredients allow us to minimize preservatives and safe for the skin.

Do Naris skin whitening products really work?2023-01-09T17:25:39-10:00

The effect of brightening products are to minimize the appearance of dark spots and freckles caused by sun exposure. The affect varies from person to person, but with continued use, melanin production is suppressed, blemishes and freckles gradually become less noticeable, and you can expect clearer skin.

Can I test makeup colors before purchasing?2023-01-19T12:08:27-10:00

You may test makeup colors at our Naris Store.  See our contact page for our physical location on Oahu.

Are all products made in Japan?2023-01-09T17:26:07-10:00

Most of Naris skincare products carried at Naris Hawaii are made in Japan. As of October 2022, all Naris products will be made in Japan. You may contact us for information on specific products.

Can I use Naris in combination with other brands?2023-01-19T12:15:35-10:00

It would not be harmful to use with other brands but we cannot assure you maximum product performance when mixed use with other brands.

Do I need a consultant?2023-01-19T12:09:54-10:00

You may purchase Naris products without a consultant at our retail showroom or online but we recommend purchasing through a consultant to maximize individual service, product knowledge, information on sales and specials, to participate in our Loyalty Program, and other benefits only available through our authorized consultants.

Are Naris products guaranteed?2023-01-19T12:10:23-10:00

Naris products are guaranteed against breakouts or skin irritations due to use of a Naris product(s). If any irritations or other skin abnormalities occur from use of our products, please contact us immediately or your authorized Naris Beauty Consultant.

What skincare products should I use if I have pigmentation and dark spot problems?2023-01-19T12:15:43-10:00

Generally speaking, we recommend one of our skincare systems for dark spot control or brighteners, as well as a targeted skincare line such as Dearse WH. Since there are many reasons for pigmentation or dark spots, we recommend you contact us with more details of your condition.

Do I have to use the complete Skincare System?2023-01-19T12:11:49-10:00

You do not have to use the entire skin care system (line) but for maximum effectiveness, we recommend you use the entire system as designed. View a comparison of our skincare systems here. 

Should I buy skincare products according to my age or skin condition?2023-01-19T12:15:56-10:00

Both age and skin condition should be factored into which skincare system is best for you. Please refer to our quick skin care quiz or for more personalized recommendations, complete our skincare questionnaire.

How do I determine which Naris skincare routine is best for my skin?2023-01-19T12:17:10-10:00

To best determine which Naris skincare system would be best for you, 1) contact an authorized Naris Beauty Consultant 2) learn more about our Skincare Routines 3) or complete our skincare routine questionnaire for more personalized recommendations.

What if I only want to do a few Skincare Routine steps?2023-01-09T16:54:33-10:00

We recommend a minimum of 3 steps for a truly effective skincare routine. Learn more about our Skincare Routines here and/or complete our skincare routine questionnaire to see what skincare steps are best for your skin type.

Can I combine Naris skincare lines?2023-01-09T16:47:58-10:00

Yes, but we recommend you contact us or consult our authorized Naris Beauty Consultants.

Can I return a product if I don’t like it?2023-01-19T12:13:24-10:00

We have a very limited return policy that does not include returns for dissatisfaction. For this reason, we encourage you to look into purchasing trial-use sets or samples first.

How important is it to use each product for basic skincare?2023-01-19T12:16:18-10:00

It is important to use the products as directed because each product has a unique purpose and is formulated to be used synergistically with the other products to ensure best results.

If I have a negative reaction to a product, what are my options?2023-01-19T12:14:14-10:00

Naris products are guaranteed against breakout or skin irritations due to use of our products. If any irritations or other skin abnormalities occur from use of our products, please contact us here or your authorized Naris Beauty Consultant.

When should I start using the Mega Beauty device?2023-01-09T17:28:15-10:00

Mega Beauty may be used at any time but for the new Naris user we recommend using the product without the Mega Beauty device for at least a week.

When should serums be incorporated in my skincare routine?2023-01-09T17:28:22-10:00

Serums or Essences may be incorporated at any time.

What is the normal shelf life for Naris skincare & cosmetics?2023-01-09T17:28:37-10:00

The Pharmaceuticals and Medical Devices Act (Japan) stipulates that the expiry date must be displayed for products that deteriorate in 3 years under normal storage conditions. In the case of normal storage, it will not deteriorate within 3 years. Therefore, the expiration date is not displayed. Avoid storing in places with extremely high or low temperatures or in direct sunlight. Once the package is opened, it depends on the amount of contents inside, but in order to ensure the quality of the product, please use it up within about half a year as a guideline.

In addition, sunscreens and other products are often used in places with high temperatures, such as beaches and rivers. As this is a harsh situation for the product, we ask that you use it up within the season.

Do teens as young as 13-15 years old with normal skin need to use Skincare?2023-01-09T16:38:23-10:00

Yes, especially if they are in puberty. Please consult your authorized Naris Beauty Consultant for recommendations, or in the case of adolescent acne or other skin problems, consult your dermatologist or physician.

How young can kids start using sunscreen?2023-01-09T16:36:57-10:00

Children and babies should be protected with sunscreen when outdoors.

Why so many steps in Naris natural skincare systems?2023-01-09T16:34:43-10:00

Naris skincare systems utilize natural ingredients to remove the unnecessary (dead skin cells, dirt, hardened oil, pollutants, etc) and provide what is necessary (moisture, pH balancing, acid mantle protection, vitamins, etc) to create a healthy, beautiful complexion. Much like cooking a wonderful meal “from scratch” using quality natural ingredients versus opening a box and adding water, going natural takes more steps but the end result is so worth it!

Are Naris Products vegan?2023-01-09T17:28:53-10:00

Naris products are natural but not necessarily vegan.

Will you offer darker shades of foundations?2023-01-09T16:32:53-10:00

We are not currently developing a special dark-colored foundation. The darkest color currently available is 570.

What is the exchange policy?2023-01-09T17:29:04-10:00

We do not exchange products once purchased. Please refer to our Return Policy here for more information.

Do you ship out of state?2023-01-09T17:29:08-10:00

Yes please order online or through a Naris Beauty Consultant.

How are shipping costs calculated?2023-01-09T17:29:14-10:00
Do you provide free Skincare samples upon request?2023-01-09T17:29:29-10:00

Samples are available for some of our products for a nominal fee, or free with purchase or coupons. If you would like a sample, please contact your Naris Consultant. If you do not have a Naris Consultant, please contact Naris here.

May I order online but pick up at the store?2023-01-09T17:29:34-10:00

Yes, select “Local Office Pick Up” at checkout. We also offer free curbside pickup. To pick up curbside, call or text 808-807-4200 to confirm that we have received your online order. Once your order is confirmed, call or text when you arrive at our loading zone. View our curbside pickup hours on our contact page.

Do I pay tax on my online purchase?2023-01-09T17:29:39-10:00

Yes if your purchase is made within the State of Hawaii. Out of state orders are taxed or not taxed according to the current tax laws.

What is the benefit of choosing a consultant?2023-01-19T12:18:51-10:00

We recommend purchasing through a consultant to maximize individualized service, product knowledge, information on sales and specials, Loyalty Program, and other benefits only available through our authorized consultants.

Is there a loyalty or frequent purchase program?2023-01-19T12:19:00-10:00

Yes, but our Loyalty Program is only available through an authorized Naris Beauty Consultant.  Select a Naris Consultant here for instant savings and more information.

How do I figure out what skincare products to start with?2023-01-09T17:29:51-10:00

Fill in the skincare routine questionnaire for personalized recommendations. There is no fee or obligation to this service.

What are Naris Hawaii store hours?2023-01-19T12:19:21-10:00

Please see our contact page for store hours.

Do you offer free parking?2023-01-19T12:19:26-10:00

Yes, we validate parking in the parking complex located in our building.

Is it necessary to wash your face in the morning?2023-01-19T12:19:32-10:00

Yes, washing in the morning removes left over night care products and nighttime excretions leaving skin refreshed and more absorbent to skincare products.

Is massage necessary in skincare routines?2023-01-19T12:19:40-10:00

Massaging your skin is a very important factor in maintaining a bright, firm, healthy complextion. Many agree it’s the Japanese secret to keeping your skin young and beautiful! Naris massaging cremes also include a “pack” feature so you are getting two beneficial products in one step, massage and facial pack.

What kind of payments do you accept?2023-01-19T12:19:46-10:00

We accept Visa or Mastercard online. We accept cash, Visa or Mastercard at our Naris Store.

How soon do you ship after the order is placed?2023-01-19T12:19:52-10:00

Typically orders are shipped withing 2 days after the order is placed.

Where can I buy Naris products? Is Naris sold in stores?2023-01-19T12:20:35-10:00

Naris products are only available in the United States through the following ways:

  • Through an authorized Naris Consultant
  • Online
  • Our retail store: Naris Cosmetics of Hawaii, Inc., 1221 Kapiolani Blvd. Suite 820, Honolulu, HI 96814
The Naris product I want is not listed on the website, has it been discontinued?2023-01-19T12:20:43-10:00

If the product you are looking for is not on the website, please contact us here.

How can I get a Naris product catalog?2023-01-19T12:20:50-10:00

We have prepared a product catalog for products we carry through Naris Hawaii. Please consult with your Naris Consultant for a catalog. 

I’m interested in becoming a Naris Consultant. What kind of work does a Naris beauty advisor do?2023-01-19T12:21:14-10:00

A Naris Beauty Consultant is an independent consultant who would like to share with others through the sale of cosmetics and other products, advice on beauty care, and esthetics that has been personally beneficial. It is also a means of establishing a small business or personal income.

How can I become a Naris Consultant?2023-01-19T12:21:21-10:00

If you are interested in becoming a Naris Consultant, contact us here.

What is Conc?2023-01-24T11:58:06-10:00

Conc is a liquid exfoliating lotion that gently but effectively exfoliates the skin surface.

What are the benefits of Conc? What are you exfoliating?2023-01-24T11:58:06-10:00

Conc gently removes old keratin (dead skin cells that causes skin roughness and dullness) that cannot be removed by merely washing your face. By properly removing the old keratin on the surface of the skin it encourages a healthy metabolism and allows better absorption of moisturizers and serums.

How do I know which conc and lotion to use?2023-01-24T11:58:06-10:00

Naris carries a variety of “Conc” liquid exfoliators. The proper “Conc” for your skin type should be selected with the guidance of an authorized Naris Beauty Consultant or by contacting our specialist at Naris.

Is it okay to use conc (exfoliating lotion) every morning and evening?2023-01-24T11:58:06-10:00

We recommend using conc every morning and evening because old keratin should be sloughed off daily leaving skin soft and bright . Conc (exfoliating lotion) gently and effectively exfoliates skin and can be used twice a day.

What is All Purpose Lotion? Is it different from conc or lotion?2023-01-24T11:58:06-10:00

All-purpose lotion is a product that combines the functions of conc (exfoliating lotion) and lotion (toning, pH balancing lotion). Although All-purpose Lotion will achieve combined exfoliating and toning functions, it is advisable to use conc and lotion for best results.

Could I use another bottle to refill Naris products into?2023-01-19T12:22:08-10:00

The shape and material of the product container are selected according to the nature of the contents. Refill products must be refilled into containers of the same product. In addition, please note that we will not be able to guarantee the product if it is refilled it into a bottle.

How do I use Naris Products?2023-01-19T12:22:16-10:00

Please refer to our How to Use page to learn how to use Naris products.

I found old cosmetics, can I still use them?2023-01-19T12:22:39-10:00

There is no expiration date for cosmetics, as the quality changes depending on the storage conditions. However, care must be taken if the storage conditions such as if it has been opened, stored too long, stored in a hot /or humid place or in direct sunlight. Please check the content such as no strange smell, no separation, no color change, etc. Avoid using if any abnormalities are present.

I would like to know when it was manufactured?2023-01-19T12:22:46-10:00

At Naris, product quality is controlled by lot numbers. A combination of letters and numbers is printed on the back and bottom. Please make a note or image of the lot number and contact our Customer Service and we will confirm the month of manufacture.

Where should I store my cosmetics?2023-01-19T12:22:54-10:00

Cosmetics should be stored at room temperature where the temperature does not fluctuate and is not exposed to direct sunlight or high humidity. Also, please place out of reach of small children.

Can cosmetics be stored in the refrigerator?2023-01-19T12:23:01-10:00

Please do not store in the refrigerator. The quality may be detrimentally affected due to temperature changes caused by taking it in and out of the refrigerator or storing for long periods of time. However, single-use products such as sheet masks can be chilled in the refrigerator before use. Store cosmetics at room temperature out of direct sunlight. However, single-use products such as sheet masks can be chilled in the refrigerator before use.

Can children use cosmetics?2023-01-19T12:23:07-10:00

Cosmetics are generally formulated and manufactured for teen/adult [12 years or older] skin. Since the physiology of the skin differs between children and adults, we do not recommend using it on children unless it is indicated as “for children” or “can also be used by children.”

What are surfactants? Are there any adverse effects on the skin?2023-01-19T12:23:44-10:00

There are hundreds of types of surfactants and they are used for various purposes. For example, what is called an emulsifier is also used in foods such as mayonnaise. In cosmetics, it is used for the purpose of uniformly mixing oil and water, which normally do not mix, and stably dissolving active ingredients. When used in cosmetics, it has undergone rigorous safety tests and can be used safely.

If I put SPF20 sunscreen cream and SPF30 foundation on top of each other, will it have the effect of SPF50?2023-01-19T12:24:03-10:00

The sun protection value is measured for each product, so it cannot be simply added together. However, if you layer the foundation, the makeup will last longer and will not fall apart, so the prevention effect will increase. Unexpected sunburn may occur due to too little amount or unevenness. Even waterproof cosmetics that are resistant to sweat and water can come off due to friction from clothing, masks, or movement. Be sure to apply an appropriate amount evenly on your skin and reapply your makeup frequently.

Why do Naris Products have a scent even though they are labeled as unscented?2023-01-19T12:24:14-10:00

“Fragrance-free” means “without fragrance”. However, not all of the ingredients are odorless, so you may feel the unique odor of the ingredients. In addition, at our company, we check the smell, etc. every time we manufacture cosmetics, and deliver only products that pass the test

Are all cosmetics slightly acidic?2023-01-19T12:24:51-10:00

Skin generally has a pH of around 4.5 to 6.5, keeping it slightly acidic. Therefore, most cosmetics are made with the same weak acidity as the skin, but the pH value varies slightly depending on the purpose and characteristics of the cosmetic. Some soaps and lotions are weakly alkaline.

Is it bad for the skin if it is not slightly acidic?2023-01-19T12:25:02-10:00

Even though it is not slightly acidic, it does not have any particular effect on the skin. The pH value varies slightly depending on the purpose and characteristics of cosmetics. Some soaps and lotions are slightly alkaline. Slightly alkaline products have the advantage of being highly effective in removing dirt. When slightly alkaline cosmetics are used, the surface of the skin temporarily becomes slightly alkaline but will return to its original pH value naturally after a while. However, there are individual differences in skin quality, so if you feel any discomfort, please stop using it immediately.

Are Naris Products harmful if they gets in my eyes? What should I do?2023-01-19T12:25:48-10:00

Regardless of the type of cosmetics, if it gets in your eye(s), do not rub but immediately rinse your eye(s) with cold or lukewarm water while blinking. If it still feels as if there is something in your eye(s), please consult a doctor.

What should I do if my skin develops irritations after using cosmetics?2023-01-19T12:25:41-10:00

Immediately stop using all cosmetics, and if you are concerned, we recommend you consult a dermatologist. At the same time, please contact your Naris Consultant or our Naris Store.

My child has ingested some product, is it okay?2023-01-19T12:26:04-10:00

We use highly safe raw materials for our cosmetics. With the exception of some items (see below*), there is no danger if a small amount is accidentally ingested. Usually, no further action is required. However, if you are concerned, we recommend that you consult a physician. In that case, please bring the cosmetics and the one that has all the ingredients listed.

* Products that are dangerous due to accidental ingestion

If you drink hair coloring agents, nail-related products, perfumes, colognes, hair tonics, products with high concentrations of alcohol (clean sprays, etc.), aroma oils, or essential oils, immediately consult a doctor. Please see a doctor. If you drink a large amount of other cosmetics, please consult a doctor.

How should I remove the sunscreen if it gets on my clothes?2023-01-19T12:26:15-10:00

Our sun protection products are washable and should come out with regular washing. If you are concerned, you may use a prewash or spray product. Do not use chlorine bleach when washing.

The paint on the container may peel off or the case may break even if the container is not hit hard. why?2023-01-19T12:26:26-10:00

If you touch your make-up containers with hands that have sunscreen or other cosmetics on them the strength of the resin in the container will decrease and the coating may peel off or break. This phenomenon is called “chemical crack”. If you apply makeup after using sunscreen, etc., wipe off the sunscreen on your hands before using makeup products. Also, if the container has cosmetics such as sunscreen, wipe it off.

Mega Beauty seems to be broken. Is it possible to repair?2023-01-19T12:27:05-10:00

Naris Hawaii carries the Mega Beauty S model only. There is a Limited Warranty as follows:

MEGA BEAUTY-S Limited Warranty
Warranty coverage will apply if any mechanical failure occurs within the warranty period which is 6 months after purchase. The warranty is voided by the following conditions:

  1. The product is not used properly, following the directions given in the instruction manual
  2. Failure/damage caused by unauthorized repairs or modifications
  3. Improper storage or handling such as storing in high humidity or extreme temperatures, or dropping device.
  4. Failure/damage caused by business use of device (versus personal use)
  5. Failure/damage caused by fire, earthquake, flood, lightning or other natural disasters.

Contact your Naris Consultant if you need assistance.

I lost the cotton cover, can I order a replacement?2023-01-19T12:27:14-10:00

The cotton cover is sold separately. Please place your order online or through your Naris Beauty Consultant.

Can I use Mega Beauty S during pregnancy?2023-01-19T12:27:26-10:00

We do not recommend using Mega Beauty devices during pregnancy. But if you would like to use it after your first trimester, please consult your physician about using a battery operated ionterphoresis beauty device.

I have dental implants, can I still use Mega Beauty S?2023-01-19T12:27:37-10:00

It cannot be used during dental treatment, but can be used after treatment has been completed. If you have any concerns, please consult your doctor before use.

Can I use Mega Beauty only once a day? Can I use it morning and night?2023-01-19T12:27:50-10:00

We recommend you use the Mega Beauty device once a day. If you want to use it in the morning and evening, please divide the time and be careful not to exceed the total care time. Excessive care will be an overtreatment, and it may be a burden on your skin.

Can I use cosmetics from other companies with my Mega Beauty?2023-01-19T12:28:19-10:00

We recommend using Naris products with Mega Beauty devices because we have not tested its use with other companies’ products, so we cannot know the effect on your skin and cannot guarantee the results.